Health and safety

Our philosophy is that we do not compromise safety whilst striving to achieve our business objectives. All operations are to be carried out in a manner that safeguards the health and safety of all employees, customers, contractors, and the wider community. In 2016, we added a new full-time resource to our safety team to address OHS issues.

Passenger safety

In 2016, Cathay Pacific and Cathay Dragon carried 34.3 million passengers. There were zero fatalities caused by operational incidents or accidents.

Inflight medical support

All Cathay Pacific and Cathay Dragon aircraft are able to call for aero-medical advisory assistance 24/7 through the use of the inflight phone system. This system ensures that, regardless of where the aircraft is flying, there is generally access to emergency medical specialists who can offer assistance with the diagnosis and treatment of any passenger or crew illnesses and injuries. All crew are trained in basic first aid and cardiopulmonary resuscitation, and we also carry automated external defibrillators (AEDs) on all of our Cathay Pacific passenger aircraft, which all crew are trained to use. In 2016, the decision was taken to also install AEDs on all Cathay Dragon aircraft, for which installation and crew training will take place in 2017.

Food safety

Cathay Pacific and Cathay Dragon strive to serve meals that meet high health standards. Caterers are charged to create well-balanced meals, minimise the use of trans-fats, and implement a policy of no monosodium glutamate. Our policies on food safety and hygiene are based on recognised standards, such as the World Food Safety Guidelines for Airline Catering. Our caterers must comply with our strict food safety requirements, which will be measured and monitored through the Cathay Pacific robust audit programme.

Cabin air quality

All passenger aircraft are fitted with high-efficiency particulate air filters that remove more than 99.7% of particulates, allergens and airborne microbes (bacteria and viruses). The filters are maintained and changed regularly according to the manufacturer’s guidelines. Air circulation within the cabin is continuous with outside air flowing into and out of the cabin. This replenishes the cabin air constantly, keeping carbon dioxide and other contaminants below standard limits, and keeps cabin air quality at comfortable levels for passengers as well as our cabin and flight crew onboard.

Staff safety

In 2016, there was no staff fatalities and zero serious work-related injuries. However, after the low number of accident events in 2015, there was a slight increase in the recorded Lost Time Injury Rate (LTIR) and Lost Day Rate (LDR) in 2016, which for the first time combined Cathay Pacific and Cathay Dragon data. We are working on improving LTIR and LDR reports by using manual handling experts Pristine Condition to help with the reduction of lifting, carrying, pushing and pulling injuries.

Lost time injury rate

* Combines Cathay Pacific and Cathay Dragon data for the first time

Lost Time Injury Rate = Total injuries multiplied by 200,000 and then divided by the total hours worked

The factor 200,000 is annual hours worked by 100 employees, based on 40 hours per week for 50 weeks a year

Lost day rate

* Combines Cathay Pacific and Cathay Dragon data for the first time

Lost Day Rate = Total lost days multiplied by 200,000 and then divided by the total hours worked
The factor 200,000 is annual hours worked by 100 employees, based on 40 hours per week for 50 weeks a year

Alcohol & other drugs policy

Cathay Pacific and Cathay Dragon are responsible for managing workplace safety to very high standards. We are aware that safety may be impacted by many factors, including the use of alcohol and psychoactive drugs. The aim of our Alcohol and Other Drugs Policy and Programme is to educate employees and managers on issues related to alcohol and other drug use, as well as to promote and maintain workplace safety. A balanced programme is one that creates a supportive environment for those in need of help, but also demands a workplace free from the influence of alcohol and other drugs, delivering benefits in terms of safety, productivity and morale. The implementation of the programme will help employees and managers recognise when they need to effectively deal and address a co-worker who is under the influence. It is important for managers and employees to pay attention to the signs of substance abuse amongst co-workers as this can affect the overall safety of the workplace, and may result in an accident or incident, damage the company’s reputation, or significantly affect employee health and work performance.

Indoor air quality

We spend more than 70% of our time at homes, in offices and other indoor environments. Poor indoor air quality can lead to discomfort, ill health (e.g. headache, itchy eyes, respiratory difficulties, skin irritation, nausea and fatigue), and in the workplace, absenteeism and lower productivity. Children, the elderly and those with existing respiratory or heart disease are more susceptible to the effects of poor indoor air quality. Good indoor air quality safeguards the health of the building occupants and contributes to their comfort and well-being. As a participant in the Hong Kong Clean Air Charter Certification Scheme, we conduct yearly indoor air quality monitoring of our headquarter buildings Cathay City and Cathay Dragon House. We have received a ‘Good Class’ rating since 2008.

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