Throughout 2014 Cathay Pacific continued its policy of both active and reactive safety initiatives to ensure continuous improvement of safe systems of operation to ensure the safety of our customers, staff and contractors.

Early in the year we became one of the first airlines to complete an IATA Enhanced International Operational Safety Audit (IOSA) with zero findings. The IOSA audit accreditation has become an industry benchmark for safe operators. For example, the 2012 total accident rate for IOSA carriers was 77% lower than the rate for non-IOSA operators. The enhanced audit ensures conformity as well as implementation of IOSA standards.

Cathay Pacific always learns from industry events. The loss of Malaysian Airlines MH370 led to calls for aircraft tracking and as a result Cathay Pacific is currently conducting a trial of flights using technology that provides details of an aircraft’s position every 50 miles (or six minutes). The National Transportation Safety Board (NTSB) determined that the probable cause of the Asiana Boeing 777 accident in San Francisco was the flight crew’s mismanagement of the airplane’s descent during the visual approach, deactivation of automatic airspeed control, inadequate monitoring of airspeed, and the delayed execution of a go-around. An internal review determined that Cathay Pacific adequately mitigated this with strict approach criteria applied procedurally by flight crew, together with an additional full simulator training detail over and above the regulated minimum.

An active safety initiative in 2014 was the review of third party suppliers of operational services. Cathay Pacific believes that the recent shift in the airline industry to more services being outsourced to third party companies requires greater scrutiny by the customer airline of the services provided by ground handling, catering, cleaning and engineering companies. Overseen by the Corporate Quality Department, the Cathay Pacific supplier management programme is an important initiative to ensure the safe delivery of external services. Another 2014 initiative included a full review of loading integrity and load control processes to ensure we have the best possible error-tolerant systems in place. Cathay Pacific has an active process in Flight Operations for the assessment of risk from flight over conflict zones which resulted in the cessation of Ukrainian over flights in March 2014 prior to the loss of Malaysian Airlines, MH17.

Cathay Pacific and Dragonair always target zero accidents and zero ‘high risk’ incidents. In 2014, with approximately 32 million passengers carried, there were no events classified as an accident and zero fatalities. There was one ‘high risk’ safety incident; this concerned a lithium battery fire in a mail bag on the ground in a warehouse in Singapore. With the focus on risk management the ‘moderate risk’ safety incidents rate of 0.83 per 1,000 sectors in 2014, was below the target of 1/1,000. The majority of these were cargo/ramp related events on the ground. In addition, the reports represent a strong reporting culture, which is a sign of a healthy safety system. There were no staff fatalities and zero serious work-related injuries in 2014. The total number of lost time injuries reduced by 27.6% year on year.

Safety Incidents

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To manage and mitigate potential injures to cabin crew, the Inflight Services Department (ISD) re-established the Occupational Health and Safety (OHS) Injury Prevention Working Group to champion injury prevention initiatives in the cabin. This included improved care and oversight through In-flight Service Managers (ISMs) — the most senior cabin crew working in the cabin. In the event that cabin crew are injured, they are given professional support to ensure that they receive the best possible rehabilitation by a third party company. To prevent injuries caused by cabin crew lifting passengers’ bags into overhead lockers, ISD launched “Think Safe”, an injury prevention initiative.

Other initiatives and training were conducted in various departments across the company. At Cathay City, our Hong Kong headquarters, our facilities management company carried out a Fire, Health and Safety Audit along with routine air quality surveys. The Engineering Department commenced a training and equipment programme for engineers carrying out inspections at height as part of their training programme. The management of Display Screen Equipment Ergonomic Assessments was enhanced by the creation of a SharePoint database of forms, allowing the completion of the assessments to be entirely electronic and stored in a centrally located and locally accessible repository. In June, the Ramp Safety Review Group was established to look at ramp risks including OHS hazards and risks. During the year, all the First Aiders at Cathay City received refresher training to ensure they were up to date on First Aid and maintained the ratio of 1 to 150 staff in Cathay City. A Corporate Safety monthly newsletter was launched in 2014 and included a regular section on OHS reminders to staff.

Lost Time Injury Frequency Rate

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