CX Commitments

Below presents our achievements against our key safety performance targets and indicators for 2014:
Target Actual
Accidents Zero Zero
High Risk or Severe Incidents Zero Eight
Moderate Risk Incidents Below 1/1,000 sectors 0.64/1,000
IATA Operational Safety Audit (IOSA) Maintain 100% conformance IOSA renewed in 2012
Regulatory Report Rates Below 4/1,000 flights 4.6/1,000
Line Operational Safety Audit (LOSA) Every four years Completed June 2013
Simulate an Emergency Response Each port every 24 months Yes