Staff Safety

There were zero staff fatalities in 2011, and zero serious work-related injuries.

2011 saw a continued emphasis on improving Occupational Health & Safety (OH&S) for all staff groups. One staff group that needs particular attention as a consequence of the specialist working environment is our cabin crew. All new joining crew complete an e-learning module related to OH&S as part of their induction training, and an annual half-day training session on manual handling skills. In addition, the Inflight Services Department and Corporate Safety Department have expanded attendance at the general safety talks to Inflight Service Managers and Senior Pursers. We reviewed the content to focus on leadership, SMS and improving OH&S by engaging other crew members.

Galley services and equipment accounted for the majority of the causes of the cabin crew injuries in 2011. Therefore, a great deal of attention continues to focus on reinforcing safe working practices. In addition, we have re-designed galley stowage facilities with a view to minimising crew injuries. Given that many aircraft fixtures and equipment are industry standard, we engaged the Hong Kong Productivity Council to develop various tools and equipment to help reduce injury risk arising when crew use cabin overhead stowage bins and the food and drink trolleys and carts.

We issue regular internal Cabin Crew Safety Newsletters to all cabin crew with monthly safety and OH&S updates and communications to refresh and share important safety information.

As a result of the extensive work undertaken in 2010 and 2011 to improve the OH&S and reduce crew and staff injury, the overall Lost Time Injury Frequency Rate (LTIFR) reduced by 7.9% on the previous year. In addition, in 2011, Cathay Pacific increased work injury reporting to include ground staff at all outports across the network, and not just those working in Hong Kong. This improved reporting initiative increased the total workforce covered by approximately 3,900 staff members. The low work injury rates amongst this particular group contributed to the overall LTIFR reduction observed.

We continue to work closely with our work injury rehabilitation provider to better manage any injuries that occur, and to better understand the reasons for any injury. We also continue to take steps to minimise the amount of excess baggage being brought into the aircraft cabin and educate our customers on the problems that excess cabin baggage can cause. In 2011, we assessed cabin crew's functional capability to carry out manual handling activities as part of their OH&S training. There was also a focus on safety and OH&S during cabin crew promotion training, and we are now exploring the introduction of a Behavioural Safety course for cabin crew.

Cosmic radiation

Detailed educational information on cosmic radiation is provided on the Company website. We monitor the exposure of all of our flight crew and make this information available to each person. We will take necessary actions to ensure that all crew remain at levels below the recommended occupational limits.

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