Ground Staff

Nearly 40% of Cathay Pacific and Dragonair’s employees are ground-based, either at our offices, cargo hubs, or airports. Each of these groups has a staff consultative committee that meets regularly for a two-way flow of ideas with the Personnel Department and management on a range of issues, such as company policy, employee welfare and staff facilities.

In 2011, we conducted our third company-wide Organisational Alignment Survey of ground staff in Hong Kong and throughout the Cathay Pacific and Dragonair outport network. This survey is carried out approximately every 18 months by a third party, and assesses how well the company is set up in turning strategies and plans into effective action. One of the important insights that emerged from the survey was that we have maintained strong alignment with staff, who reported high levels of clarity, consistency and commitment by the company to its vision and missions. The main focus for improvement is engagement of our people at the emotional and behavioural levels, and drawing more on their ideas and insights to help the company become more resilient and able to sustain success in the long term.

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