Inflight

On board our flights, and in response to feedback from our stakeholders, our teams worked hard to minimise our impacts by sourcing sustainable inflight products where possible. As well as continuing to add to the number of products that use FSC-certified paper, we have started using biodegradable plastics bags that hold our inflight blankets, cutlery and duty free purchases. We are taking steps toward using paper from responsibly managed sources for our inflight magazines. We are also proud to have introduced the use of a more sustainable material (corn starch) for the toothbrush and shoe horn contained in our Business and First Class customer amenity kits.

The Club Magazine goes paperless

The Marco Polo Club (MPO) has taken another step in reducing its carbon footprint by taking its quarterly magazine, The Club, online, with a web version and dedicated iPad application.

"As a socially responsible company, our prime motivation in moving from a hard copy magazine to an electronic version was to save trees."

Katie Rowen
Manager The Marco Polo Club (July 2008 to September 2011)

MPO members have already commented that they really appreciate being able to have the magazine to hand wherever they go – especially tablet users.

Since 2010, we have been serving fish from sustainable sources, such as those that are Marine Stewardship Council (MSC) certified, in economy class on all flights from our European ports. Since 2011, fish served in economy class on flights from Australian ports has been from a certified sustainable source. We continue to work with suppliers to source suitable seafood for our flights.

On the freight side, as part of IATA's goal of achieving e-freight worldwide, we have successfully adopted the electronic airway bills (e-AWB) for all cargo flights from Hong Kong, following last year's trials led by the Cargo team. This is an important step toward electronic freight and paperless cargo movements in the future. It has received positive feedback from both global and local freight forwarders, and this has made it easier for other airlines to rollout e-freight in Hong Kong. We are providing training to our outports in preparation for rollout of the e-AWB in their countries by 2012. Other airlines have also come to learn from our experience and understand how the project is run.

Launch of the mobile boarding pass in Auckland

To continuously enhance our passengers' experience, and to reduce the demand on natural resources, we have enriched our check-in options to allow customers departing from Auckland, New Zealand, to receive a Mobile Boarding Pass on their mobile devices. This is sent via SMS or email to replace a printed boarding pass. The service will progressively be introduced to other ports in 2012.

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  • Sustainable Development Report 2010
    [website | pdf]
  • Sustainable Development Report 2009
    [website | pdf]
  • Sustainable Development Report 2008 [pdf]
  • Sustainable Development Report 2007 [pdf]
  • Sustainable Development Report 2006 [pdf]
  • Sustainable Development Report 2005 [pdf]
  • Sustainable Development Report 2004 [pdf]
  • Sustainable Development Report 2003 [pdf]