Defect-free Cabins

Building on last year's defect-free project where we aim to ensure no aircraft leaves Hong Kong with any faults that may spoil a passenger's enjoyment of the flight, this year, our Engineering and Cabin Quality & Standards teams worked together to introduce a new reporting and measuring process and developed more focussed performance metrics for this initiative. With the efforts of our Inflight Service Managers (ISMs), cabin crew and service providers at over 80 stations around the world, our cabins are checked against a standard prior to passenger boarding, with any findings on defects and cleanliness reported. During the summer of 2011, a seven-week road show was launched to highlight this. We also engaged with the ISM community through 21 ISM forums.

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