Progress on 2011 Actions and 2012 Agenda
Commitments Progress What we did in 2011
Improve and refine the way in which we respond to passengers following the launch of the empowerment initiatives. Completed We introduced an initiative to all our frontline teams to ensure that all service failures are proactively resolved on the spot, and through this, we want our customers to remember more about how we recovered than the actual service failure.

Develop a concept paper on producing an inflight video on environmental issues.

Produce a carbon offset video, such as on Flygreener, for the inflight entertainment system

Completed

The IFE video has been produced and will be available for inflight viewing from May 2012.

This will form part of the IFE video which will be ready for showing from May 2012.

Agenda for 2012

  • Look into improving the Economy class product
  • Utilise social media to engage customers and staff on sustainability issues
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  • Sustainable Development Report 2010
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  • Sustainable Development Report 2004 [pdf]
  • Sustainable Development Report 2003 [pdf]