GRI Table
STANDARD DISCLOSURES PART I: Profile Disclosures
1. Strategy and Analysis
Profile Disclosure Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation
1.1 Statement from the most senior decision-maker of the organization.  Fully Chairman and Chief Executive Message
Annual Report p.3-4
     
1.2 Description of key impacts, risks, and opportunities.  Fully Understanding our Business
Our Approach to Managing our Business
Corporate Governance
2011 Actions and 2012 Agenda

Description of key impacts are also found in the beginning of all subsections of the report.
     
2. Organizational Profile
Profile Disclosure Description Reported Cross-reference/Direct answer If applicable, indicate the part not reported Reason for omission Explanation
2.1 Name of the organization. Fully About this Report      
2.2 Primary brands, products, and/or services.  Fully Understanding our Business      
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Fully Understanding our Business      
2.4 Location of organization's headquarters. Fully Understanding our Business      
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Fully Understanding our Business      
2.6 Nature of ownership and legal form. Fully Understanding our Business      
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Fully Annual Report p.1, 6-7      
2.8 Scale of the reporting organization. Fully Understanding our Business
Investing in People and Communities
Annual Report p.11
     
2.9 Significant changes during the reporting period regarding size, structure, or ownership. Fully Understanding our Business
Annual Report
     
2.10 Awards received in the reporting period. Fully Understanding our Business
Annual Report p.6, 9, 22
     
3. Report Parameters
Profile Disclosure Description Reported Cross-reference/Direct answer If applicable, indicate the part not reported Reason for omission Explanation
3.1 Reporting period (e.g. fiscal/calendar year) for information provided. Fully About this Report      
3.2 Date of most recent previous report (if any). Fully About this Report      
3.3 Reporting cycle (annual, biennial, etc.) Fully About this Report      
3.4 Contact point for questions regarding the report or its contents. Fully About this Report      
3.5 Process for defining report content. Fully About this Report
Understanding our business
Our Approach to Managing our Business
SD Report 2009 - Stakeholder Engagement p.8-9
     
3.6 Boundary of the report (e.g. countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Fully About this Report      
3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).  Fully About this Report      
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Fully About this Report      
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Fully About this Report
GRI attachment text – Basis of Preparation of the 2011 SD Report
     
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g. mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Fully There are none      
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Fully There are none      
3.12 Table identifying the location of the Standard Disclosures in the report.  Fully GRI Content Index on web version of Report at: www.cathaypacific.com/sdreport      
3.13 Policy and current practice with regard to seeking external assurance for the report.  Fully GRI attachment text – Basis of Preparation of the 2011 SD Report

In order to ensure that we report accurately, we have engaged independent accountants, PricewaterhouseCoopers to provide an assurance report on selected data in this Report.
     
4. Governance, Commitments, and Engagement
Profile Disclosure Description Reported Cross-reference/Direct answer If applicable, indicate the part not reported Reason for omission  Explanation
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.  Fully Our Approach to Managing our Business
Corporate Governance
Annual Report p.34-35, 42-45
     
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Fully Corporate Governance
Annual Report p.34-35

Our Chairman is not an executive officer.
     
4.3 For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members. Fully Annual Report p.42-45
Corporate Code on Governance Practices
     
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.  Fully Annual Report p.45
Investing in People and Communities 
     
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Fully Annual Report p.42-43      
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Fully Annual Report p.40      
4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. Fully Corporate Governance Code
Annual Report p.42-45
     
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Fully Understanding our Business
Our Approach to Managing our Business
Corporate Governance
2011 Actions and 2012 Agenda

Our internally developed Sustainable Development Strategy is guided by: Principles set forth in a) Bruntland Commission's definition of sustainable development; b) FTSE4Good; c) Hang Seng Sustainability Index; d) GRI; e) Carbon Disclosure Project and f) Swire Pacific Sustainable Development Strategy.
     
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.  Fully Understanding our Business
Our Approach to Managing our Business
Corporate Governance

     
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Fully Annual Report p.42      
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization.  Fully Corporate Governance      
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.  Fully About this Report
Safety
Operating our Flights
Investing in People and Communities
Managing our Infrastructure
     
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.  Fully Safety
Operating our Flights
     
54 Basis for identification and selection of stakeholders with whom to engage.  Fully Our Approach to Managing our Business
SD Report 2009 – Stakeholder Engagement p.8-9
     
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.  Fully Our Approach to Managing our Business
SD Report 2009 – Stakeholder Engagement p.8-9
     
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Fully Our Approach to Managing our Business      
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
G3 DMA Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
DMA EC Disclosure on Management Approach EC Fully Understanding our Business
Annual Report p.30, 85-96
       
Aspects Economic performance Fully Understanding our Business
Annual Report p.30, 85-96

Our Corporate Vision is simple – to be the world's best airline. In practice, this means we 'provide outstanding products and services' and 'be a socially environmentally responsible company' as part of our Corporate Missions.
       
Market presence Fully Annual Report p.6-7

Whilst most of our operations are based in Hong Kong, the majority of our spending are in equipment and materials that are not readily available locally such as aircraft and jet fuel.

We continue to contribute to the local economies in which we operate through hiring locally-based contractors and locally-sourced items when this is feasible. 
       
Indirect economic impacts Partially SD Report 2010 – Understanding our Business EC8 Not applicable We do not report on this issue as the disclosure does not relate to our business because we are primarily in the service industry sector.  
DMA EN Disclosure on Management Approach EN Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
Corporate Governance
Operating our Flights
Managing our Infrastructure
Working with our Supply Chain
       
Aspects Materials  Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
       
Energy    Fully SD Policy and Environmental Policy
Our Approach to Managing our Business
       
Water    Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
       
Biodiversity Fully SD Policy and Environmental Policy
Sustainable Food Policy
Our Approach to Managing our Business
       
Emissions, effluents and waste Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
       
Products and services Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
       
Compliance Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
       
Transport Fully SD Policy and Environmental Policy
Our Approach to Managing our Business – Environmental Management
       
Overall Not   EN30 Not material Applicable indicator not reported as this is not relevant to our core business.  
DMA LA Disclosure on Management Approach LA Fully Safety Policy
Our Approach to Managing our Business
Corporate Code of Conduct
Investing in People and Communities
Safety
Working with our Supply Chain
       
Aspects Employment Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Labor/management relations Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Occupational health and safety Fully Safety Policy
Our Approach to Managing our Business – Safety, Human Resources & Sustainable Purchasing Management
       
Training and education Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Diversity and equal opportunity Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Equal remuneration for women and men Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
DMA HR Disclosure on Management Approach HR Fully Our Approach to Managing our Business
Corporate Code of Conduct
Investing in People and Communities
Safety
Working with our Supply Chain
       
Aspects Investment and procurement practices Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Non-discrimination Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Freedom of association and collective bargaining Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Child labor Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Prevention of forced and compulsory labor Fully Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management        
Security practices Not     Not material We do not report on this issue as the disclosure does not relate to our business because we do not employ our own security forces. Security personnel do exist at airports where we operate to. However these are under contract with the relevant airport authorities overseeing the local airport.  
Indigenous rights Not     Not material We do not report on this issue as this aspect does not relate to our business because our significant area of operations (Hong Kong) does not occur in areas related to indigenous people. In other countries, we are not directly involved with issues related to local indigenous people.  
Assessment Not The majority of our operations and staff emanate from Hong Kong, which has laws and regulations that are consistent with international human rights charters. We ensure that we meet these regulations.
For locations that have a higher risk for human rights violations/impacts, we ensure that we meet our Code of Conduct and its supporting policies as best we can, while complying with the local regulations and laws, as well as the local culture. 
  Not material    
Remediation Fully Our Approach to Managing our Business – Human Resources Management        
DMA SO Disclosure on Management Approach SO Fully Our Approach to Managing our Business
Corporate Governance
Corporate Code of Conduct
Investing in People and Communities
       
Aspects Local communities Fully Our Approach to Managing our Business – Community Investment Management        
Corruption Fully Corporate Code of Conduct
Corporate Governance
Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management
       
Public policy   Fully Our Approach to Managing our Business
Operating our Flights
       
Anti-competitive behavior Fully Corporate Code of Conduct
Corporate Governance
Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management
       
Compliance Fully Corporate Code of Conduct
Corporate Governance
Our Approach to Managing our Business – Human Resources & Sustainable Purchasing Management
       
DMA PR Disclosure on Management Approach PR   Our Approach to Managing our Business
Corporate Governance
Corporate Code of Conduct
Investing in People and Communities
Safety
       
Aspects Customer health and safety Fully Our Approach to Managing our Business
Corporate Governance
Corporate Code of Conduct
       
Product and service labelling Not Our Approach to Managing our Business
Corporate Governance
Corporate Code of Conduct
  Not available It is our medium term goal (5 years) to be able to report on this. 2015
Marketing communications Fully Our Approach to Managing our Business
Corporate Governance
Corporate Code of Conduct
       
Customer privacy Fully http://www.cathaypacific.com/cpa/en_HK/legal        
Compliance Fully Our Approach to Managing our Business
Corporate Governance
Corporate Code of Conduct
       
STANDARD DISCLOSURES PART III: Performance Indicators
Economic
Economic performance
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Fully Economic Value Added Table
Understanding our Business
Annual Report p.26-31
Annual Report p.36
       
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change.  Fully Understanding our Business
Our Approach to Managing our Business
Operating our Flights
       
EC3 Coverage of the organization's defined benefit plan obligations.  Fully Annual report p.71-74        
EC4 Significant financial assistance received from government.  Fully None received      
Market presence
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. Not The salary for all employees is based on experience, job classification, job evaluation, employee pay system and performance related pay. It would be challenging to provide a breakdown into employee category.
However, we are investigating the best way to report this information in the future.
  Not available   2015
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.  Partially Whilst most of our operations are based in Hong Kong, the majority of our spend are in equipment and materials that are not readily available locally such as aircraft and jet fuel.

We continue to contribute to the local economies in which we operate through hiring locally-based contractors and locally-sourced items when this is feasible. 
  Not material    
EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.  Fully Our Approach to Managing our Business      
Indirect economic impacts
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.  Not     Not applicable We do not report on this issue as the disclosure does not relate to our business because we are primarily in the service industry sector.  
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts.  Fully Understanding our Business
Our Approach to Managing our Business
SD Report 2010 – Understanding our Business p.4-5
       
Environmental
Materials
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN1 Materials used by weight or volume.  Fully Environmental Indicators Table        
EN2 Percentage of materials used that are recycled input materials.  Not     Not available Whilst we do use some recycled input materials, we do not know yet whether these numbers are material enough to warrant reporting. We will continue to investigate and will report progress in the medium term. 2015
Energy
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN3 Direct energy consumption by primary energy source.  Fully Environmental Indicators Table

The total direct energy consumption is 226,982,551 GJ. Details of the fuel types and quantity consumed are in the Environmental Indicators Table.
       
EN4 Indirect energy consumption by primary source. Fully Environmental Indicators Table

The total indirect energy consumption is 338,393 GJ. Details of the fuel types and quantity consumed are in the Environmental Indicators Table.
       
EN5 Energy saved due to conservation and efficiency improvements. Fully Operating our Flights
Managing our Infrastructure
       
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.  Fully Operating our Flights
Managing our Infrastructure
       
EN7 Initiatives to reduce indirect energy consumption and reductions achieved.  Fully Operating our Flights
Managing our Infrastructure
       
Water
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN8 Total water withdrawal by source.  Fully Environmental Indicators Table        
EN9 Water sources significantly affected by withdrawal of water.  Not     Not material Water supplied publically in Hong Kong is withdrawn from natural rainfall collected in Hong Kong and the Dongjiang River from the neighbouring province of Guangdong, China. We do not report on this issue as our we believe that water consumption does not have a significant impact on these water sources. However, we will continue to investigate and report on progress in the medium term.  
EN10 Percentage and total volume of water recycled and reused.  Not     Not applicable We do not report on this issue as waste water discharged from our operations in Hong Kong are treated by the municipal water services department.  
Biodiversity
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Fully Cathay Pacific Headquarters and most of our subsidiary headquarters are located on over 4 hectares on Lantau Island, considered an island of high biodiversity in Hong Kong        
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.  Fully Understanding our Business
Operating our Flights
Managing our Infrastructure
       
EN13 Habitats protected or restored.  Partially Investing in our People and Communities Size Not available We do not report on this as we have not been able to collate the relevant data. The habitats we protect may also vary from year to year. We will continue to investigate this and report progress in the medium term. 2015
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Partially SD Policy and Environmental Policy
Sustainable Seafood Policy
Full and robust strategy Not available We are still developing a more robust strategy related to biodiversity and our impacts to it. 2015
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.  Not     Not available We are still developing a more robust strategy related to biodiversity and our impacts to it. We will continue to investigate this impact and report on progress in the medium term. 2015
Emissions, effluents and waste
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN16 Total direct and indirect greenhouse gas emissions by weight.  Fully Environmental Indicators Table        
EN17 Other relevant indirect greenhouse gas emissions by weight.  Fully Environmental Indicators Table        
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Fully Operating our Flights
Managing our Infrastructure
       
EN19 Emissions of ozone–depleting substances by weight.  Not     Not available We are unable to provide a number this year as we have been unable to obtain an auditable number. We are continuing to work on this by preparing a set of greenhouse gas data monitoring guidelines across the Group and plan to report on this in 2013. 2013
EN20 NOx, SOx, and other significant air emissions by type and weight.  Fully Environmental Indicators Table        
EN21 Total water discharge by quality and destination.  Fully Managing our Infrastructure

Wastewater from our operations at Hong Kong International Airport, which includes our headquarter buildings, CPCS, and HAS, are directed to the Hong Kong Airport Authority's treatment plant prior to discharge.
       
EN22 Total weight of waste by type and disposal method.  Fully Environmental Indicators Table

In terms of disposal of waste, aside from recyclable materials (i.e. paper, print catridges, cans etc.), office waste is managed by facility management and collected by municipal services. Scraps from food preparation at CPCS are sent to a farm in the New Territories. Cooking oil at CPCS is collected and made into bio-diesel.
       
EN23 Total number and volume of significant spills.  Fully Environmental Indicators Table        
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.  Not     Not applicable We do not transport hazardous waste  
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.  Not Airport Authority Hong Kong monitors water quality around the airport, an area which does not have protected status.   Not applicable    
Products and services
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Fully Operating our Flights
Managing our Infrastructure
       
EN27 Percentage of products sold and their packaging materials that are reclaimed by category.  Not     Not material The majority of our revenue from our operations is based on our flying service and not a product per se with the exception of our aircraft when they are retired. Please refer to our SD Report 2010 – Environmental Performance section for further details on how we recycle and/or reuse aircraft parts.   
Compliance
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.  Fully Operating our Flights
Managing our Infrastructure

There were none during the year 2011 apart from noise infractions. We settled the Euro fine of approx HK$602m in the first half of 2011 but this fine was levied and fully provided for in the year of 2010.
       
Transport
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.  Fully Environmental Indicators Table
Operating our Flights
Managing our Infrastructure

As part of our over-all environmental impacts. We offset emissions from business travel by our staff through our carbon offset scheme FLY greener. 
       
Overall
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
EN30 Total environmental protection expenditures and investments by type. Not     Not available It is difficult to separate out environmental from operational expenditures and investments (i.e. new aircraft purchases) due to the nature of our business. Separately a budget is being compiled for the purpose of the environmental footprint of our headquarter buildings in Hong Kong. Although we indicated reporting on this issue this year, we are postponing this to next year to ensure we are able to report accurate numbers. 2013
Social: Labor Practices and Decent Work
Employment
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
LA1 Total workforce by employment type, employment contract, and region, broken down by gender. Partially Social Indicators Table total number of employees broken down by type of employment contract Not available We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the short term. 2013
LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and region. Fully Social Indicators Table        
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.  Not     Not available We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the short term. 2013
LA15 Return to work and retention rates after parental leave, by gender. Not     Not available We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the short term. 2013
Labor/management relations
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
LA4 Percentage of employees covered by collective bargaining agreements. Fully Social Indicators Table        
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.  Fully       Staff is given sufficient notice of operational changes (for example when voluntary unpaid leave was introduced 2009, 1 month was provided to staff for consideration).  
Occupational health and safety
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
LA6 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs.  Not     Not available We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the medium term. 2015
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. Partially Social Indicators Table

The Lost Time Injury Rate (LTIFR) is defined as occurences of lost time due to fatality, permanent disability or time lost by (# of injuries resulting in lost time / total workforce hours) x 1,000,000.
Absenteeism and full system of rules for reporting statistics Not available We do not report on the absentee rate, but we work on reporting this in the medium term. 2015
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Fully Our Approach to Managing our Business
Safety
Investing in People and Communities
       
LA9 Health and safety topics covered in formal agreements with trade unions.  Not     Not available While this is discussed in voluntary consultative groups, we do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the medium term. 2015
Training and education
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
LA10 Average hours of training per year per employee by gender, and by employee category.  Partially Social Indicators Table By gender Not material We do not keep track of this information as we believe that all staff must be provided with relevant training regardless of their gender. This is in line with our Non-Discrimination Policy.  
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.  Fully Investing in our People and Communities        
LA12 Percentage of employees receiving regular performance and career development reviews, by gender. Partially Our Approach to Managing our Business
Investing in our People and Communities
By gender Not material We do not keep track of this information as we believe that all staff must undergo regular performance review regardless of their gender. This is in line with our Non-Discrimination Policy  
Diversity and equal opportunity
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Partially Investing in our People and Communities
Social Indicators Table

Gender: 6% female; 94% male
Age Group: 24% 30-50 years old; 76% over 50 years old
Nationality of all employee groups except cabin crew, which is reported in the Investing in People and Communities. Not available We do not report on a breakdown of staff by minority (nationality) as we have thus far been unable to gather the data but we will be able to report on this in 2015. 2015
Equal remuneration for women and men
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation.  Not Our Approach to Managing our Business

The salary for all employees is based on experience, job classification, job evaluation, employee pay system and performance related pay. It would be challenging to provide a breakdown into employee category.
As a rule, salaries are not based on one's gender, consistent with our Non-Discrimination Policy and Compensation Management Policy.
  Not available   2015
Social: Human Rights
Investment and procurement practices
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening.  Fully Working with our Supply Chain
Social Indicators Table
       
HR2 Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken.  Fully Working with our Supply Chain
Social Indicators Table
       
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.  Not     Not applicable This does not relate to our business because we are primarily a service-based company by nature. However our Supplier Code of Conduct outlines our expectations from our suppliers to our procurement team in this area.  
Non-discrimination
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR4 Total number of incidents of discrimination and corrective actions taken. Fully Social Indicators Table        
Freedom of association and collective bargaining
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.  Fully Our Approach to Managing our Business
Working with our Supply Chain

Refer to 2010 SD Report – Purchasing and Supply Chain – for the most recent figures. We do not have updated numbers in time for the 2011 SD Report.

We have identified our suppliers as an area where significant risk related to the freedom of association and collective bargaining exists. Our Supplier Code of Conduct covers freedom of association and collective bargaining. The Code of Conduct is included in our supplier risk assessments, evaluations and capability building. The survey results show how many firms are compliant with our Supplier Code of Conduct, how many are not currently but will within 3/6/9 months.
       
Child labor
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Fully Our Approach to Managing our Business
Working with our Supply Chain

Refer to 2010 SD Report – Purchasing and Supply Chain – for the most recent figures. We do not have updated numbers in time for the 2011 SD Report.

We have identified our suppliers as an area where significant risk related to forced and compulsory labour exists. Our Supplier Code of Conduct covers freedom of association and collective bargaining. The Code of Conduct is included in our supplier risk assessments, evaluations and capability building. The survey results show how many firms are compliant with our Supplier Code of Conduct, how many are not currently but will within 3/6/9 months.
       
Forced and compulsory labor
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.  Fully Our Approach to Managing our Business
Working with our Supply Chain

Refer to 2010 SD Report – Purchasing and Supply Chain – for the most recent figures. We do not have updated numbers in time for the 2011 SD Report.

We have identified our suppliers as an area where significant risk related to forced and compulsory labour exists. Our Supplier Code of Conduct covers freedom of association and collective bargaining. The Code of Conduct is included in our supplier risk assessments, evaluations and capability building. The survey results show how many firms are compliant with our Supplier Code of Conduct, how many are not currently but will within 3/6/9 months.
       
Security practices
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.  Not     Not applicable We do not report on this issue as the disclosure does not relate to our business because we do not employ our own security forces. Security personnel do exist at airports where we operate to. However these are under contract with the relevant airport authorities overseeing the airport.  
Indigenous rights
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Not     Not applicable We do not report on this issue as this aspect does not relate to our business because our significant area of operations (Hong Kong) does not occur in areas related to indigenous people. In other countries, we are not directly involved with issues related to local indigenous people.  
Assessment
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. Not     Not material Majority of our operations and staff emanate from Hong Kong, which has laws and regulations that are consistent with international human rights charters. We ensure that we meet these regulations.
For locations that have a higher risk for human rights violations/impacts, we ensure that we meet our Corporate Code of Conduct and its supporting policies as best we can, while complying with the local regulations and laws, as well as the local culture. 
 
Remediation
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
HR11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. Not     Not available We are working on collating robust and auditable data for this particular indicator. 2015
Social: Society
Local communities
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. Not     Not available We are working on collating robust and auditable data for this particular indicator. 2015
SO9 Operations with significant potential or actual negative impacts on local communities. Fully Investing in our People and Communities        
SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Fully Operating our Flights
Managing our Infrastructure
Investing in our People and Communities
       
Corruption
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
SO2 Percentage and total number of business units analyzed for risks related to corruption.  Partially Purchasing Department All other departments except for Purchasing Dept Not available We will launch an Anti-Corruption Compliance Project in 2012 that will review this in more detail.
Although we already have anti-corruption commitments in place for our Purchasing Department which we consider has a high risk for corruption related incidents.
We are working on collating robust and auditable data for this particular indicator.
2015
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures.  Not     Not available We are working on collating robust and auditable data for this particular indicator. 2015
SO4 Actions taken in response to incidents of corruption. Fully          
Public policy
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
SO5 Public policy positions and participation in public policy development and lobbying.  Fully Our Approach to Managing our Business
Corporate Governance
Operating our Flights
Managing our Infrastructure
       
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Not     Not applicable As a matter of policy, we do not provide political contributions.  
Anti-competitive behavior
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.  Fully Social Indicators Table
Annual Report p.51
       
Compliance
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.  Fully Annual Report p.51
Social Indicators
       
Social: Product Responsibility
Customer health and safety
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.  Fully Safety
Working with our Supply Chain
       
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.  Fully Social Indicators Table        
Product and service labelling
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.  Not     Not available We do not report fully on this yet (commitment to future reporting in 5 years) given the wide array of products we offer onboard from food/beverages to amenity kits and blankets. However we have started offering MSC-certified seafood on selected flights and this is highlighted in the menus of applicable flights and FSC logos on sustainably sourced paper on marketing materials. 2015
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.  Not          
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.  Not     Proprietary information We are still working on understanding how best we can present this information without divulging proprietary and commercially-sensitive information. 2015
Marketing communications
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.  Fully Our Approach to Managing our Business
Corporate Governance

As a matter of policy, our Marketing team is guided by the relevant laws, standards and regulations related to marketing communications.
       
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.  Fully Social Indicators Table        
Customer privacy
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.  Not     Not available We are working on collating robust and auditable data for this particular indicator 2015
Compliance
Performance Indicator Description Reported Cross-reference/
Direct answer
If applicable, indicate the part not reported Reason for omission Explanation To be reported in
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.  Fully Social Indicators Table        
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  • Sustainable Development Report 2010[website | pdf]
  • Sustainable Development Report 2009[website | pdf]
  • Sustainable Development Report 2008[pdf]
  • Sustainable Development Report 2007[pdf]
  • Sustainable Development Report 2006[pdf]
  • Sustainable Development Report 2005[pdf]
  • Sustainable Development Report 2004[pdf]
  • Sustainable Development Report 2003[pdf]