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STANDARD DISCLOSURES PART I: Profile Disclosures
1. Strategy and Analysis
Profile Disclosure Description Cross-reference/Direct answer Explanation
1.1 Statement from the most senior decision-maker of the organization. Chairman and CEO's Messages
Progress Against Actions & Agenda
 
1.2 Description of key impacts, risks, and opportunities. Understanding Our Business
Corporate Governance & Risk Management
Climate Change
Progress Against Actions & Agenda
2. Organizational Profile
2.1 Name of the organization. Understanding Our Business  
2.2 Primary brands, products, and/or services. Understanding Our Business  
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Understanding Our Business  
2.4 Location of organization's headquarters. Understanding Our Business  
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Understanding Our Business  
2.6 Nature of ownership and legal form. Understanding Our Business  
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Annual Report 2010 p.1,38  
2.8 Scale of the reporting organization. Growing a Winning Team
Understanding Our Business
Annual Report p.29,59
 
2.9 Significant changes during the reporting period regarding size, structure, or ownership. Understanding Our Business  
2.10 Awards received in the reporting period. Understanding Our Business p.8  
3. Report Parameters
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. About this Report  
3.2 Date of most recent previous report (if any). About this Report Our most recent report - Sustainable Development Report 2009 - was published in May 2010.
3.3 Reporting cycle (annual, biennial, etc.) About this Report
3.4 Contact point for questions regarding the report or its contents. Inside back cover
3.5 Process for defining report content. About this Report & Understanding Our Business  
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. About this Report & Basis of Preparation of the 2010 SD Report
3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope). About this Report & Basis of Preparation of the 2010 SD Report
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. About this Report & Basis of Preparation of the 2010 SD Report
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. GRI attachment text - Basis of Preparation of the 2010 SD Report
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). About this Report & Understanding Our Business
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. About this Report
3.12 Table identifying the location of the Standard Disclosures in the report. GRI Content Index on web version of Report at :http://www.cathaypacific.com/sdreport (aboutReport/GRIstatment.html)
3.13 Policy and current practice with regard to seeking external assurance for the report. Assurance Statement
4. Governance, Commitments, and Engagement
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Annual Report 2010 p.42-46
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Annual Report 2010 p.32-33 Our Chairman and Director is not an executive officer.
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Annual Report 2010 p.32-33
Corporate Code on Governance Practices
Corporate Code on Governance Practices is publicly available online.
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Annual Report 2010 p.46
Growing a Winning Team p.42-43
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Annual Report 2010 p.43-44
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Annual Report 2010 p.40
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Annual Report 2010 p.42
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Corporate Governance & Risk Management
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Annual Report 2010 p.42 Risk management coordinators are assigned for each department, who are responsible for updating the risk register and performing or coordinating risk assessments for the department, supporting the management to oversee the risk management process, and submitting risk registers to the Risk Management Team. The General Manager ultimately retains ownership of the risks and the risk register. Guidelines are provided in the Corporate Risk Manual, which can be accessed on the Corporate Risk Management website.
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Annual Report 2010 p.42-46
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Understanding Our Business
Corporate Governance & Risk Management
Safety
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Climate Change
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Climate Change
Environmental Performance
We have not provided substantive funding beyond routine membership dues.
4.14 List of stakeholder groups engaged by the organization. Understanding Our Business
4.15 Basis for identification and selection of stakeholders with whom to engage. Understanding Our Business
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Understanding Our Business
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Understanding Our Business

 

STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
G3 DMA Description Cross-reference/Direct answer Explanation
DMA EC Disclosure on Management Approach EC Our Management Approach - Corporate Governance & Risk Management We do not report on this issue as the disclosure does not relate to our business because we are primarily in the service industry sector.
Aspects Economic performance GRI Context Index Our Corporate Vision is simple - to be the world's best airline. In practice, this means we "provide outstanding products and services" and "be a socially environmentally responsible company" as part of our Corporate Missions.
Market presence Our Management Approach

Whilst most of our operations are based in Hong Kong, the majority of our spending are in equipment and materials that are not readily available locally such as aircraft and jet fuel.

We continue to contribute to the local economies in which we operate through hiring locally-based contractors and locally-sourced items when this is feasible.

Indirect economic impacts Our Management Approach We do not report on this issue as the disclosure does not relate to our business because we are primarily in the service industry sector.
DMA EN Disclosure on Management Approach EN Our Management Approach Applicable indicator not reported as this is not relevant to our core business.
Aspects Materials Our Management Approach - Environmental Management  
Energy Our Management Approach - Environmental Management  
Water Our Management Approach - Environmental Management  
Biodiversity Our Management Approach - Environmental Management  
Emissions, effluents and waste Our Management Approach - Environmental Management  
Products and services Our Management Approach - Environmental Management  
Compliance Our Management Approach - Environmental Management  
Transport Our Management Approach - Environmental Management  
Overall   Applicable indicator not reported as this is not relevant to our core business.
DMA LA Disclosure on Management Approach LA Our Management Approach - Human Resources  
Aspects Employment Our Management Approach - Human Resources  
Labor/management relations Our Management Approach - Human Resources  
Occupational health and safety Our Management Approach - Human Resources & Safety Management  
Training and education Our Management Approach - Human Resources  
Diversity and equal opportunity Our Management Approach - Human Resources  
DMA HR Disclosure on Management Approach HR Our Management Approach - Human Resources  
Aspects Investment and procurement practices Our Management Approach - Sustainable Purchasing  
Non-discrimination Our Management Approach - Human Resources & Sustainable Purchasing  
Freedom of association and collective bargaining Our Management Approach - Human Resources & Sustainable Purchasing  
Child labor Our Management Approach - Human Resources & Sustainable Purchasing  
Forced and compulsory labor Our Management Approach - Human Resources & Sustainable Purchasing  
Security practices   We do not report on this issue as the disclosure does not relate to our business because we do not employ our own security forces. Security personnel do exist at airports where we operate to. However these are under contract with the relevant airport authorities overseeing the local airport.
Indigenous rights   We do not report on this issue as this aspect does not relate to our business because our significant area of operations (Hong Kong) does not occur in areas related to indigenous people. In other countries, we are not directly involved with issues related to local indigenous people.
DMA SO Disclosure on Management Approach SO Our Management Approach  
Aspects Community Our Management Approach - Community Investment  
Corruption Our Management Approach - Corporate Governance & Risk Management and Human Resources  
Public policy Our Management Approach - Environmental Management
Climate Change
 
Anti-competitive behavior Our Management Approach - Corporate Governance & Risk Management and Human Resources  
Compliance Our Management Approach - Corporate Governance & Risk Management and Human Resources  
DMA PR Disclosure on Management Approach PR Our Management Approach It is our medium term goal (5 years) to be able to report on this.
Aspects Customer health and safety Our Management Approach - Safety Management  
Product and service labelling Understanding Our Business It is our medium term goal (5 years) to be able to report on this.
Marketing communications Our Management Approach - Corporate Governance & Risk Management  
Customer privacy http://www.cathaypacific.com/cpa/en_HK/legal  
Compliance Our Management Approach - Corporate Governance & Risk Management  

 

STANDARD DISCLOSURES PART III: Performance Indicators
Economic
Performance Indicator Description Cross-reference/Direct answer Explanation
Economic performance
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Understanding Our Business
Economics Table p.8
 
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Corporate Governance & Risk Management Refer to section on potential climate change related economic measures.
EC3 Coverage of the organization's defined benefit plan obligations. Growing a Wining Team
Annual Report 2010 p.71-74
Also refer to explanation for LA3 below.
Refer to Retirement Benefits section of Annual Report
EC4 Significant financial assistance received from government. GRI Content Index None Received
Market presence
EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.   In Hong Kong the local minimum wage legislation will become effective from 1 May 2011. As the majority of our staff are based in Hong Kong (over 75%), our operations at outports are comparatively less significant.
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.  

Whilst most of our operations are based in Hong Kong, the majority of our spend are in equipment and materials that are not readily available locally such as aircraft and jet fuel.

We continue to contribute to the local economies in which we operate through hiring locally-based contractors and locally-sourced items when this is feasible.

EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Growing a Winning Team
Social Indicators Table
 
Indirect economic impacts
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.   We do not report on this issue as the disclosure does not relate to our business because we are primarily in the service industry sector.
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Climate Change
Understanding Our Business
 
Environmental
Performance Indicator Description Cross-reference/Direct answer Explanation
Materials
EN1 Materials used by weight or volume. Environmental Indicators Table  
EN2 Percentage of materials used that are recycled input materials. Environmental Indicators Table  
Energy
EN3 Direct energy consumption by primary energy source. Environmental Indicators Table  
EN4 Indirect energy consumption by primary source. Environmental Indicators Table  
EN5 Energy saved due to conservation and efficiency improvements. Climate Change
Environmental Indicators Table
 
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Climate Change  
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Climate Change
Environmental Indicators Table
 
Water
EN8 Total water withdrawal by source. Environmental Indicators Table  
EN9 Water sources significantly affected by withdrawal of water.   Water supplied publically in Hong Kong is withdrawn from natural rainfall collected in Hong Kong and the Dongjiang River from the neighbouring province of Guangdong, China. We do not report on this issue as our water consumption does not have a significant impact on these water sources.
EN10 Percentage and total volume of water recycled and reused.   We do not report on this issue as waste water discharged from our operations in Hong Kong are treated by the municipal water services department.
Biodiversity
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Environmental Performance Our significant areas of operations - Hong Kong - do not directly occur in habitats of high conservation status level.
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Climate Change
Environmental Indicators Table
Our Supply Chain
While our significant areas of operations do not directly occur in protected areas, we monitor and report on the significant impacts from our operations in Hong Kong.
EN13 Habitats protected or restored. Environmental Performance We do not report on this as we have not been able to collate the relevant data. The habitats we protect may also vary from year to year.
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Environmental Performance Purchasing & Supply Chain We understand that many shark species, which are essential to ocean biodiversity and health, are threatened or endangered with extinction. While our airlines do not serve shark's fin food products onboard our flights, in our passenger lounges, our staff restaurants or at corporate functions that we organise, we are working to ensure that this practice is implemented consistently across all of our business units.
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.   Our significant areas operations - in Hong Kong - do not directly occur in habitats of high conservation status level.
Emissions, effluents and waste
EN16 Total direct and indirect greenhouse gas emissions by weight. Environmental Indicators Table  
EN17 Other relevant indirect greenhouse gas emissions by weight. Environmental Indicators Table  
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Climate Change  
EN19 Emissions of ozone-depleting substances by weight.   We are unable to provide a number this year as we have been unable to obtain an auditable number. We are continuing to work on this by preparing a set of greenhouse gas data monitoring guidelines across the Group and plan to report on this in 2013.
EN20 NOx, SOx, and other significant air emissions by type and weight. Environmental Indicators Table  
EN21 Total water discharge by quality and destination. Environmental Performance
GRI Content Index
Wastewater from our operations at Hong Kong International Airport, which includes our headquarter buildings, CPCS, and HAS, are directed to the Hong Kong Airport Authority's treatment prior to discharge.
EN22 Total weight of waste by type and disposal method. Environmental Performance
Environmental Indicators Table
In terms of disposal of waste, aside from recyclable materials (ie paper, print cartridges, cans etc), office waste is managed by facility management and collected by municipal services. Scraps from food preparation at CPCS are sent to a farm in the New Territories. Cooking oil at CPCS is collected and made into bio-diesel.
EN23 Total number and volume of significant spills. Environmental Performance  
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.   We do not transport hazardous waste
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.   Airport Authority Hong Kong monitors water quality around the airport, an area which does not have protected status.
Products and services
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Climate Change
Environmental Performance
 
EN27 Percentage of products sold and their packaging materials that are reclaimed by category.   The majority of our revenue from our operations is based on our flying service and not a product per se with the exception of our aircraft when they are retired. Please refer to our Environmental Performance section for further details on how we recycle and/or reuse aircraft parts.
Compliance
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Environmental Performance  
Transport
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Climate Change We offset emissions from business travel by our staff through our carbon offset scheme FLY greener. The rest is insignificant, such as transporting sofas for our new lounges.
Overall
EN30 Total environmental protection expenditures and investments by type.   It is difficult to separate out environmental from operational expenditures and investments (i.e. new aircraft purchases) due to the nature of our business. Separately a budget is being compiled for the purpose of the environmental footprint of our headquarter buildings in Hong Kong. We will report on this next year.
Social: Labor Practices and Decent Work
Performance Indicator Description Cross-reference/Direct answer Explanation
Employment
LA1 Total workforce by employment type, employment contract, and region. Social Indicators Table We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the short term.
LA2 Total number and rate of employee turnover by age group, gender, and region. Growing a Winning Team
Social Indicators Table
 
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. Growing a Winning Team
GRI Content Index

We provide the following benefits to our full-time employees. We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the short term.

Flexible Benefits
We were one of the first Hong Kong employers to offer a truly flexible benefits package. Current offerings include medical and dental coverage, retirement schemes and insurance plans. In addition to core benefits, to which every member of staff is entitled, staff have the flexibility of choosing additional benefits, such as additional leave, and to adapt their package to suit individual priorities and lifestyle, such as medical schemes which includes their spouse and children. Arrangements for our outport staff are made in accordance with local regulations and customs.

Staff facilities
Our extensive recreational facilities at Cathay City offer employees the use of a gymnasium, swimming pool, squash and tennis courts at subsidised rates. A variety of sports clubs and recreational activities are also available to staff.

Employee Assistance
Staff can enjoy a preferential Home Mortgage Scheme, rental reimbursement, scholarships for children, critical incident stress management (CISM) and a dedicated Employee Assistance Program (EAP).

Labor/management relations
LA4 Percentage of employees covered by collective bargaining agreements. Social Indicators Table  
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. GRI Content Index Staff is given sufficient notice of operational changes (for example when voluntary unpaid leave was introduced 2009, 1 month was provided to staff for consideration).
Occupational health and safety
LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.   We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the medium term.
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Safety
Social Indicators Table

The Lost Time Injury Rate (LTIFR) is defined as occurrences of lost time due to fatality, permanent disability or time lost by (# of injuries resulting in lost time / total workforce hours) x 1,000,000

We do not report on the absentee rate, but we work on reporting this in the medium term.

LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Growing a Winning Team
Safety
We do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the short term.
LA9 Health and safety topics covered in formal agreements with trade unions.   While this is discussed in voluntary consultative groups, we do not report on this as we have not been able to collate the relevant data, but we will be able to report on this in the medium term.
Training and education
LA10 Average hours of training per year per employee by employee category. Social Indicators Table  
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. GRI Content Index

Managers conduct performance reviews with all staff as part of our mentoring and strategy for career development. When feasible, we also support ongoing vocational education and career breaks for staff members who wish to pursue external activities for further enhancement of their careers and personal development.

Internal management development processes have been deployed in Hong Kong and outports, with 185 middle managers and 130 supervisors participating in 2010. Managers typically complete 90 days of workshops, individual coaching and action learning projects, along with peer group support. A further 60 senior managers from Hong Kong line departments participated in tailored development programs in support of organizational change and development initiatives.

A leadership transition programme, in partnership with Ethos, the central learning and development division of John Swire and Sons, has also been developed and launched specifically for middle and senior managers in upwards career transitions. In total, 57 managers participated in Ethos programs, which combines workshops and executive coaching based on a tool that provides feedback on each participant’s core strengths and development focus as experienced by their direct reports, peers and managers.

LA12 Percentage of employees receiving regular performance and career development reviews. Social Indicators Table  
Diversity and equal opportunity
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Annual Report p.32-33
Social Indicators Table
We do not report on a breakdown of staff by minority (nationality) as we have thus far been unable to gather the data but we will be able to report on this in 2012.
LA14 Ratio of basic salary of men to women by employee category.   The salary for all employees is based on experience, job classification, job evaluation, employee pay system and performance related pay. It would be challenging to provide a breakdown into employee category.
Social: Human Rights
Performance Indicator Description Cross-reference/Direct answer Explanation
Investment and Procurement Practices
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Purchasing & Supply Chain
Supply Chain Code of Conduct
 
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Purchasing & Supply Chain
Supply Chain Code of Conduct
 
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.   This does not relate to our business because we are primarily a service-based company by nature. However our Supplier Code of Conduct outlines our expectations from our suppliers to our procurement team in this area.
Non-discrimination
HR4 Total number of incidents of discrimination and actions taken. Social Indicators Table None in 2010
Freedom of association and collective bargaining
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Purchasing & Supply Chain
Supply Chain Code of Conduct
We have identified our suppliers as an area where significant risk related to the freedom of association and collective bargaining exists. Our Supplier Code of Conduct covers freedom of association and collective bargaining. The Code of Conduct is included in our supplier risk assessments, evaluations and capability building. The survey results show how many firms are compliant with our Supplier Code of Conduct, how many are not currently but will within 3/6/9 months.
Child labor
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. Our Supply Chain
Supply Chain Code of Conduct
We have identified our suppliers as an area where significant risk related to child labour exists. Our Supplier Code of Conduct covers freedom of association and collective bargaining. The Code of Conduct is included in our supplier risk assessments, evaluations and capability building. The survey results show how many firms are compliant with our Supplier Code of Conduct, how many are not currently but will within 3/6/9 months.
Forced and compulsory labor
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. Purchasing & Supply Chain
Supply Chain Code of Conduct
We have identified our suppliers as an area where significant risk related to forced and compulsory labour exists. Our Supplier Code of Conduct covers freedom of association and collective bargaining. The Code of Conduct is included in our supplier risk assessments, evaluations and capability building. The survey results show how many firms are compliant with our Supplier Code of Conduct, how many are not currently but will within 3/6/9 months.
Security practices
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.   We do not report on this issue as the disclosure does not relate to our business because we do not employ our own security forces. Security personnel do exist at airports where we operate to. However these are under contract with the relevant airport authorities overseeing the airport.
Indigenous rights
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken.   We do not report on this issue as this aspect does not relate to our business because our significant area of operations (Hong Kong) does not occur in areas related to indigenous people. In other countries, we are not directly involved with issues related to local indigenous people.
Social: Society
Performance Indicator Description Cross-reference/Direct answer Explanation
Community
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Our Communities  
Corruption
SO2 Percentage and total number of business units analyzed for risks related to corruption. Growing a Winning Team We do not report on this issue as a percentage number is unavailable. Our Corporate Code of Conduct and Purchasing Ethics Policy outline our expectations from our procurement team and other staff in this area. We are currently looking at expanding our training in this area, which will enable us to report on this in the medium term.
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Growing a Winning Team p.42-45 We do not report on this issue as a percentage number is unavailable. Our Corporate Code of Conduct and Purchasing Ethics Policy outline our expectations from our procurement team and other staff in this area. We are currently looking at expanding our training in this area, which will enable us to report on this in the medium term.
SO4 Actions taken in response to incidents of corruption.   None in 2010.
Public policy
SO5 Public policy positions and participation in public policy development and lobbying. Climate Change  
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.   This is not required by our policy. We do not have info on this.
Anti-competitive behavior
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Corporate Governance & Risk Management
Annual Report p. 84-85
 
Compliance
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. CX Annual Report 2010 p.84-85
Corporate Governance
Environmental Performance
Social Indicators Table
 
Social: Product Responsibility
Performance Indicator Description Cross-reference/Direct answer Explanation
Customer health and safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. The Environment
Safety
The safety of our staff and crew are always our first priority. Significant products and services (i.e. cabin product in our aircraft) are required to obtain certification from relevant authorities to ensure compliance with the appropriate safety standards. We conduct our own risk assessments of new cabin products, where we may have even more stringent requirements than those of government regulators. We also perform regular maintenance to ensure continuous airworthiness as part of the industry regulations.
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.   This is not our core business.
Product and service labelling
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.   We do not report fully on this yet (commitment to future reporting in 5 years) given the wide array of products we offer onboard from food/beverages to amenity kits and blankets. However we have started offering MSC-certified seafood on selected flights and this is highlighted in the menus of applicable flights and FSC logos on sustainably sourced paper on marketing materials.
PR4 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.    
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Focus on Customers  
Marketing communications
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. CX Annual Report 2010 p.43
Understanding our Business
Corporate Governance & Risk Management
 
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.    
Customer privacy
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.    
Compliance
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. CX Annual Report 2010 p.84-85
Social Indicators Table
None in 2010.