Achievements against Cathay Pacific safety performance targets
Operational airline safety
Our Safety Management System (SMS) defines how we intend to manage safety as an integral part of our overall business. The SMS training and information we provide ensures that all employees understand how to manage safety and operational risk in our operations.
We capture inflight data from every flight and encourage staff to report all incidents, hazards, threats, errors and safety concerns. By analysing data we are able to manage safety on both a proactive and reactive basis. We saw a trend of decreasing risk in 2009.
We continue to emphasise Threat and Error Management (TEM) training for pilots, cabin crew and engineers, helping them to manage operational risk more effectively.
Cathay Pacific holds IATA Operational Safety Audit (IOSA) accreditation. There are ongoing observational audit programmes in the cabin and cockpit to assist with the identification of safety issues. We carry out scheduled audits of the ports in which we operate.
IATA Safety Audit for
Ground Operations
Flight safety starts on the ground. ISAGO is an audit programme for ground handling companies serving airlines at airports. The audits are conducted in a globally standardised and consistent manner, using internationally recognised and accepted quality auditing principles.
ISAGO aims to improve operational safety in the airport ground environment and to reduce damage to aircraft and equipment.
Cathay Pacific is fully committed to the ISAGO programme. We have a pool of four auditors, who can conduct audits for IATA. The first 3 ISAGO audits were conducted in 2009, with more planned for 2010.
Line Operation
Safety Audit
LOSA is a formal process that requires expert, trained observers to occupy the jumpseat located on the flightdeck during regular scheduled flights to collect safety-related data on environmental conditions, operational complexity, and flight crew performance.
Whilst accident and incident investigators rely on retrospective analyses of rare and dramatic events, the concept of LOSA is based on the premise that accurate analysis of daily operations can also provide a foundation upon which to define safety strategies and interventions.
LOSA allows us to better understand the operational threats and errors that must be managed in routine operations. In 2009, Cathay Pacific conducted its third LOSA, one of a small group of airlines to have done so.
Our safety management approach
The Airline Safety Review Committee (ASRC) has met monthly for the past 40 years to guide the management of safety in Cathay Pacific. The ASRC is under direct governance of the Board Safety Review Committee which meets twice yearly and is supported by divisional Safety Action Groups, which meet monthly. The ASRC Chair reports to the Chief Executive after each meeting.
Cathay Pacific and Dragonair share the same goals and this is demonstrated by their adoption and implementation of similar safety policies and procedures.
We have a comprehensive list of safety performance objectives, indicators and targets that combine measures of safety, security, occupational health and safety, quality and contingency planning. These safety performance metrics are documented and reviewed on a monthly basis.
Kwok Chan,
Head of Corporate Safety and Quality, Dragonair